Shipping Policy

Return Policy for Baby Gear, Baby Furniture and Baby Formula

At Sam99, we understand that the well-being of your little ones is your top priority. We strive to provide high-quality baby gear and baby formula to meet the needs of your growing family. Please review our return policy below:

Baby Gear & Baby Furniture (Strollers, Car Seats, Cribs, etc.):

Return Period: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging and condition.

Exchange Option: If you prefer, we can exchange the item for another one, be it similar or not.

Damaged or Defective Items: If the item is damaged or defective upon arrival, please contact us within 48 hours of receiving your order to initiate a return or exchange process.

Restocking Fee: A restocking fee of 10% may apply to items returned that are not damaged or defective.

Baby Formula & Baby Food:

Return Period: Due to safety and health regulations, baby formula cannot be returned. 

Refunds: Refunds will be processed to the original method of payment within 7-10 business days of receiving and inspecting the returned item.

General Return Process:

Return Shipping: Instructions for return shipping will be provided upon approval of the return. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Receiving Your Refund or Exchange: Once we receive and process your return, we will issue a refund or process an exchange as requested.

Exceptions and Notes:

Please note that certain items may be ineligible for returns, including personalized items and special orders.

We reserve the right to refuse returns that do not meet our policy requirements